LIMITED WARRANTY TERMS

This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Pro Gamersware USA Inc. ("Pro Gamersware," "we," "us," or "our") warrants that, during the applicable Warranty Period, the Product will be free from defects in materials and workmanship, subject to the exclusions, limitations, and procedures described in this Limited Warranty.

To the extent permitted by applicable law, we limit the duration and remedies of all implied warranties, including, without limitation, the implied warranties of merchantability and fitness for a particular purpose, to the duration of this express Limited Warranty.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Our responsibility for defective Products is limited to repair, replacement, or refund as described below in this Limited Warranty.

Who May Use This Warranty?

Pro Gamersware USA Inc., located at 15642 Sand Canyon Avenue, Irvine, CA 92619, United States, extends this Limited Warranty only to the original consumer purchaser of a qualifying noblechairs Product purchased directly through the U.S. noblechairs online store at noblechairs.com or from an Authorized Seller, as defined below.

This Limited Warranty does not extend to any subsequent owner, purchaser, recipient, or other transferee of the Product.

An "Authorized Seller" is any merchant that has a reseller, vendor, distribution, retail, or other agreement with Pro Gamersware or an authorized noblechairs distribution partner that authorizes that merchant to sell noblechairs Products directly to consumers.

Only Products sold directly to the original consumer purchaser by noblechairs.com or an Authorized Seller are eligible for coverage under this Limited Warranty. Products purchased from unauthorized sellers, private sellers, marketplaces where the seller is not an Authorized Seller, auction sites, or other unauthorized resale channels are not covered.

Proof of purchase may be required to establish that the Product was purchased from noblechairs.com or an Authorized Seller and that the warranty claim is being made by the original consumer purchaser.

What Does This Limited Warranty Cover?

This Limited Warranty covers defects in materials and workmanship affecting a qualifying noblechairs Product during the applicable Warranty Period, subject to the exclusions and limitations described below.

A defect in materials or workmanship generally means a defect attributable to the materials used in the Product or to the manufacturing or assembly of the Product, rather than deterioration, damage, or malfunction caused by normal use, improper use, external causes, unauthorized modifications, or other excluded circumstances.

This Limited Warranty applies only to the Product as originally supplied, except for replacement components or repairs expressly authorized or provided by Pro Gamersware.

The Limited Warranty does not cover ordinary wear and tear, cosmetic deterioration resulting from normal use, or damage resulting from circumstances described in the section "What Is Not Covered By This Limited Warranty?"

How Long Does the Coverage Last?

Every qualifying Product purchased directly from Pro Gamersware USA Inc. through the U.S. noblechairs online store or from an Authorized Seller is warranted as described above beginning on the date the Product is delivered to the original consumer purchaser (the "Initial Purchase") for a period of one (1) year (the "Warranty Period").

A warranty exchange, repair, component replacement, or other warranty service (collectively, a "Warranty Exchange or Repair") does not restart, renew, or extend the original Warranty Period beyond the one-year term that began on the date of the Initial Purchase, except where a longer period is required by applicable law.

All warranty claims must be submitted within the applicable Warranty Period.

Where proof of the delivery date is unavailable, Pro Gamersware may use other reasonable evidence, including the purchase date, shipment date, or order records, to determine when the Warranty Period began.

What Will Pro Gamersware Do?

If a covered Product defect occurs within the Warranty Period, Pro Gamersware will, at its discretion and subject to applicable law, provide an appropriate warranty remedy.

The available remedies may include:

  1. repairing the defective Product or defective component;
  2. replacing the defective Product or component with the same Product or component;
  3. replacing the defective Product or component with a technically and functionally equivalent Product or component where an identical replacement is no longer reasonably available; or
  4. where repair or replacement is not reasonably available, refunding the amount paid for the affected Product.

For an approved warranty repair, Pro Gamersware will bear the reasonable cost of parts and labor required to perform the covered repair.

If a Product that is identical in every material respect is no longer available in the noblechairs product line, Pro Gamersware may replace the defective Product with another Product that, in Pro Gamersware's reasonable discretion, is technically and functionally equivalent.

Differences in color, finish, texture, stitching, materials, packaging, dimensions, design details, or other non-material characteristics may occur when a Product or component has been discontinued, revised, or replaced by a later model. Such differences do not necessarily make a replacement Product or component unsuitable as a warranty remedy.

If the defective Product forms part of a set or consists of multiple components, Pro Gamersware is obligated only to repair or replace the defective component unless Pro Gamersware determines, in its discretion or as required by applicable law, that repair or replacement of additional components or the entire Product is reasonably necessary to satisfy this Limited Warranty.

Any replacement Product or component supplied under this Limited Warranty may be new or functionally equivalent to new, to the extent permitted by applicable law.

What Is Not Covered By This Limited Warranty?

This Limited Warranty does not cover:

  • defects, damage, or claims arising after the applicable Warranty Period has expired;
  • ordinary wear and tear resulting from normal use;
  • cosmetic wear that does not materially affect the intended function of the Product;
  • damage, deterioration, or malfunction resulting from use of the Product contrary to its intended use;
  • misuse, abuse, neglect, improper handling, or improper storage;
  • damage caused by electrical, mechanical, structural, or other overload inconsistent with the Product's intended use;
  • damage resulting from incorrect assembly, improper installation, or assembly contrary to the instructions supplied with the Product;
  • failure to observe or follow applicable operating, assembly, care, cleaning, or maintenance instructions;
  • damage resulting from the use of incorrect tools, replacement parts, cleaning agents, chemicals, or accessories;
  • defects, malfunctions, or damage caused by attempted repair, maintenance, modification, or other work performed by anyone other than Pro Gamersware or personnel authorized by Pro Gamersware;
  • defects, malfunctions, or damage resulting from the removal, alteration, exchange, replacement, or modification of Product components without authorization from Pro Gamersware;
  • damage to upholstery, leather, synthetic leather, fabric, stitching, foam, armrests, casters, bases, mechanisms, finishes, coatings, cushions, or other components resulting from ordinary wear and tear or improper use;
  • scratches, abrasions, discoloration, fading, staining, creasing, compression, stretching, or other cosmetic changes resulting from normal use, environmental exposure, or improper care;
  • damage caused by pets, sharp objects, liquids, excessive moisture, excessive heat, fire, chemicals, improper cleaning products, or other external substances or conditions;
  • attempted or actual refinishing, repainting, reupholstering, coating, or other cosmetic modification of the Product;
  • damage caused by accidents, impacts, dropping, crushing, improper transportation, or other external causes;
  • damage resulting from commercial, rental, institutional, event, exhibition, or other use inconsistent with the Product's intended consumer use, unless expressly authorized in writing;
  • Products whose serial numbers, labels, identifying marks, or other authenticity information have been removed, altered, or made illegible where such information is reasonably necessary to verify eligibility;
  • Products purchased from a seller or reseller other than noblechairs.com or an Authorized Seller;
  • counterfeit Products, imitation Products, or Products not manufactured or distributed as genuine noblechairs Products; or
  • external causes, actions, events, or circumstances beyond Pro Gamersware's or an Authorized Seller's reasonable control.

Attempted or actual refinishing, repainting, structural alteration, unauthorized component replacement, or other unauthorized modification of the Product may void warranty coverage to the extent that the modification caused or contributed to the defect, malfunction, or damage for which warranty service is requested.

This Limited Warranty does not require Pro Gamersware to repair or replace a Product merely because the Product shows signs of normal aging, use, settling, compression, or cosmetic wear that do not constitute a defect in materials or workmanship.

Limitations of Liability

To the maximum extent permitted by applicable law, Pro Gamersware will not be liable for any special, indirect, consequential, incidental, exemplary, or punitive damages arising out of or related to the Product, the purchase of the Product, a warranty claim, or the use or inability to use the Product, regardless of the theory of liability and even if Pro Gamersware has been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, Pro Gamersware will not be liable for loss of revenue, loss of profits, loss of business opportunity, loss of use, or similar economic losses arising out of or related to the Product.

In no event will Pro Gamersware's aggregate liability under this Limited Warranty exceed the amount paid by the original consumer purchaser for the Product giving rise to the claim, except where a greater remedy is required by applicable law.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so some or all of the above limitations or exclusions may not apply to you.

Pro Gamersware's obligations under this Limited Warranty, and your remedies under this Limited Warranty, are limited to repair or replacement of the applicable Product or component with the same or a technically and functionally equivalent Product or component, or, where neither repair nor replacement is reasonably available, a refund of the amount paid for the affected Product, subject to applicable law.

Disclaimer and Limitation of Implied Warranties

Except as expressly set forth in this Limited Warranty and to the maximum extent permitted by applicable law, Pro Gamersware makes no other warranties, whether express, implied, statutory, or otherwise, with respect to the Products.

To the maximum extent permitted by applicable law, Pro Gamersware specifically disclaims all other express, statutory, and implied warranties and conditions, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any implied condition of satisfactory quality.

Some states do not allow the exclusion or limitation of implied warranties, so the foregoing disclaimers or limitations may not apply to you.

Where an implied warranty cannot lawfully be disclaimed, its duration is limited to the duration of the applicable Warranty Period to the maximum extent permitted by applicable law.

Nothing in this Limited Warranty excludes, limits, modifies, or suspends any warranty, right, or remedy that cannot lawfully be excluded, limited, modified, or suspended.

You are responsible for selecting a Product suitable for your intended use and for assembling, installing, maintaining, and using the Product in accordance with the instructions and limitations supplied with it.

How Does the Law of Your State Apply?

This Limited Warranty gives you specific legal rights. You may also have other rights that vary from state to state.

Other than as permitted by applicable law, Pro Gamersware does not exclude, limit, modify, or suspend other rights or remedies you may have.

Certain limitations, exclusions, disclaimers, or remedy restrictions contained in this Limited Warranty may not apply in some states.

For a complete understanding of rights available to you, you should consult the laws applicable in your state.

How Do You Obtain Warranty Service?

To request warranty service, please first contact the noblechairs U.S. Customer Support Team by submitting a request through the noblechairs U.S. Help Center.

Please do not return a Product before contacting Customer Support and receiving return or service instructions.

To assist us in diagnosing the issue and determining the appropriate course of action for warranty processing, please provide the following information when submitting a claim:

  • clear photographs and/or videos showing the alleged defect or concern from appropriate angles;
  • a detailed description of the exact issue, defect, or problem;
  • a clear and legible copy of the original invoice, receipt, or other acceptable proof of purchase;
  • your order number, if available;
  • the Product model, color, or other identifying information where applicable; and
  • any additional photographs, measurements, descriptions, serial information, or other information reasonably requested by Customer Support to evaluate the claim.

Customer Support may request additional information where reasonably necessary to determine whether the reported issue constitutes a defect covered by this Limited Warranty.

If Customer Support determines that your issue qualifies for service under this Limited Warranty, Customer Support will provide instructions regarding the applicable warranty remedy.

Depending on the nature of the defect, warranty service may be performed by sending you a replacement component, requesting that you return a defective component, arranging replacement of the Product, requesting return of the Product for inspection, or providing another remedy permitted under this Limited Warranty.

Where a physical return is required and Pro Gamersware determines that a prepaid shipping label is appropriate, Customer Support will provide a shipping label and return instructions.

Instructions for Warranty Returns

Returns made in connection with this Limited Warranty must follow the instructions provided by the noblechairs U.S. Customer Support Team.

Before returning a Product or component:

  1. submit a warranty request through the noblechairs U.S. Help Center;
  2. provide the requested information and documentation;
  3. wait for Customer Support to confirm whether a physical return is required; and
  4. if a return is required, use the shipping label and return instructions provided by Customer Support, where applicable.

You agree to package any Product or component being returned carefully and securely to protect it against damage during transportation.

Where reasonably possible and where requested by Customer Support, the returned Product or component should be packaged using the original packaging or packaging that provides equivalent protection.

You must include all components, accessories, hardware, documentation, or other items that Customer Support specifically instructs you to return.

You may also be required to include a copy of the purchase receipt, invoice, return authorization, claim number, or other documentation identified by Customer Support.

Do not ship a Product or component to a Pro Gamersware office, warehouse, logistics partner, or other location unless Customer Support has expressly authorized the return and provided the appropriate return destination.

If Pro Gamersware determines that your Product qualifies for repair or replacement under this Limited Warranty, Pro Gamersware will pay the applicable reasonable ground-shipping costs associated with the approved warranty service, subject to the instructions provided by Customer Support.

If Pro Gamersware reasonably determines after inspection that the Product is not defective, that the reported condition is excluded from coverage, or that the claim otherwise does not qualify under this Limited Warranty, Customer Support will contact you and explain the available next steps.

To the extent permitted by applicable law, you may be responsible for the shipping costs associated with returning a non-covered or non-defective Product to you.

If you decline to pay shipping costs that you are lawfully responsible for after being notified, Pro Gamersware may have no obligation to return the non-covered Product until the applicable shipping arrangements have been made, subject to applicable law.

Pro Gamersware is not responsible for damage caused by inadequate packaging or failure to follow the return instructions supplied by Customer Support.

Replacement Components and Product Availability

Warranty replacement components may differ cosmetically from the original component where the original finish, color, material, production version, or design is no longer available.

Where a component has been revised or discontinued, Pro Gamersware may provide a compatible technically and functionally equivalent component.

If the original Product model has been discontinued and a full Product replacement is approved, Pro Gamersware may provide a technically and functionally equivalent Product from the then-current product range.

Availability of exact colors, finishes, stitching, branding details, materials, accessories, or packaging is not guaranteed for warranty replacements.

Proof of Purchase and Warranty Eligibility

Proof of purchase is required for warranty service unless Pro Gamersware can independently verify the original purchase through its records.

Acceptable proof of purchase may include an original invoice, order confirmation, receipt, or other documentation reasonably demonstrating:

  • the Product purchased;
  • the date of purchase or delivery;
  • the identity of the seller; and
  • the identity of the original consumer purchaser where reasonably necessary.

Pro Gamersware may deny warranty service where it cannot reasonably verify that the Product is genuine, that the Product was purchased from noblechairs.com or an Authorized Seller, or that the claim is being made by the original consumer purchaser.

Miscellaneous

No Pro Gamersware reseller, distributor, Authorized Seller, agent, employee, contractor, or other representative is authorized to make any modification, extension, addition, or other change to this Limited Warranty unless that modification is expressly authorized in writing by Pro Gamersware USA Inc.

Oral statements, product descriptions, advertisements, dealer representations, or other communications do not modify this Limited Warranty unless expressly incorporated into a written warranty issued or approved by Pro Gamersware USA Inc.

If any provision of this Limited Warranty is held to be illegal, invalid, or unenforceable, the legality, validity, and enforceability of the remaining provisions will not be affected or impaired.

Failure by Pro Gamersware to enforce any provision of this Limited Warranty in a particular instance does not constitute a waiver of that provision or of Pro Gamersware's right to enforce that provision in another instance.

Headings are provided for convenience and do not limit or otherwise affect the interpretation of this Limited Warranty.

This Limited Warranty is intended to operate together with applicable federal and state law. Nothing in this Limited Warranty is intended to deprive a consumer of rights or remedies that cannot legally be waived or limited.

Warranty Terms for Purchases Before January 1, 2025

These Limited Warranty terms apply to qualifying purchases made on or after January 1, 2025.

If you purchased a noblechairs Product on or before December 31, 2024, the warranty conditions in effect at the time of that purchase apply to your Product.

Customers seeking information regarding warranty terms applicable to an earlier purchase should contact noblechairs U.S. Customer Support through the noblechairs U.S. Help Center.

Warrantor Information

Pro Gamersware USA Inc.
15642 Sand Canyon Avenue
Irvine, CA 92619
United States

Warranty Support: noblechairs U.S. Help Center

Submit a Warranty Request: Contact Customer Support