HERO Cuir Véritable Noir

Great Chair, but the Customer Service Lacks

I bought a real leather Hero Chair and was very excited when it arrived - packaging was great, and the chair itself seemed to be made of quality material. Unfortunately, while assembling the chair I noticed there was a cut in the real leather along the seam at the back of the backrest. I contacted customer service about an exchange ( I really do like the chair) or sending a new backrest, and they aren't too eager to help make it right. They stated the only option is to return the chair entirely.

An exceptional chair

Having tried and returned a curved seat 'racing style' PU chair that was incredibly uncomfortable for my legs, I knew I had to get my next choice 100% right; thankfully I did by choosing the leather version of this chair. For one, the leather covering is slightly thicker than the PU versions and also lacks the air holes, instead having smooth, naturally breathable high grade leather and intricate stitching. This is a small, but key detail that really improves its overall quality and aesthetic. Leather, well treated can also last decades and pick up character in terms of wearing, with many repair options, so for spending around £200 more than the PU versions, I really believe you get a lot more. I work from home and instantly worked 8+ hours shifts daily on this chair and am writing this after a week's use. It is a firm chair, but one that encourages correct posture and is still very comfortable. The seat in particular is so flat and roomy that this is a great chair for larger users, it also seems to wear in well after even a day or two's use offsetting any initial firmness. In terms of functions you can set it to be a straight backed office chair, a laid back gaming chair, a rocking chair, etc. It's definitely highly versatile. In terms of looks the black leather catches the light in subtle ways that a PU chair never can, it would be at home in any corporate or home office setting. It really is a beautiful and classy looking chair. This is one case where you really do get what you pay for, and it's great value compared to other high grade leather office chairs. Service from OCUK was top notch with great phone support and fast delivery. It comes highly recommended, even if like me, you wouldn't normally spend that much on a chair.

Real leather makes a difference