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Shipping & Returns

SHIPPING

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Revocation of the consumer contract

Consumers are entitled to a right of revocation in accordance with the following provisions, whereby a consumer is any natural person who completes a legal transaction. These terms apply to consumer orders only. If you are ordering on behalf of a business or organisation, please refer to our business terms and conditions:

RETURNS

  • You have the right to withdraw from the contract without giving reasons.
  • To exercise your right of withdrawal, please contact us.
  • The withdrawal period is fourteen days from the day on which you have taken possession of the last goods.
  • If you are considering a revocation, please treat the goods and packaging with care and limit yourself to a visual inspection and do not use the goods regularly.
  • If the value of the goods exceeds 40 EUR, the return of the item is free of charge. In this case, you will receive a package label from us that you must print out, as well as a cancellation form that you enclose with the shipment.
  • If the value of the goods is less than 40 EUR or should the value exceed that but you have not yet paid or made a contractually agreed partial payment, you will bear the direct costs of returning the goods. In this case, please use an insured shipping method.
  • In any case, the original packaging of the goods is not suitable as shipping packaging. If you return the goods wholly or in part in a deteriorated condition after a cancellation, you may be obliged to compensate us for the value.
  • A refund will be issued within 14 days of the courier collecting the goods. For the repayment, we use the same payment method that you used when placing your order, unless something else was expressly agreed with you through contact.

Cancellation policy

Right of revocation: You have the right to revoke this contract within fourteen days, without giving a reason. The revocation period is fourteen days from the day on which you, or a third party named by you - who is not the shipper, have taken possession of items ordered. To exercise your right of revocation, you must inform us (the Caseking GmbH - Widerrufsabteilung, Gaußstr. 1, 10589 Berlin, Germany) of your decision to withdraw from this contract. You can contact us directly (telephone: +49 (0)30 4036642-03 (local rate), fax: +49 (0)30 4036642-04, e-mail: [email protected]) or use our sample revocation form (at http://www.caseking.de). It is not mandatory to submit the revocation form. In order to comply with the cancellation period, it is sufficient that you send us notification of your decision to cancel your order before the revocation period expires.

Consequences of revocation: If you revoke this agreement, we will any payment we have received from you, including delivery charges ( but excluding additional charges that result from your choice of a method of delivery other than the cheapest standard delivery rate offered by us), immediately and no later than fourteen days from the date we receive notice of your request to cancel of this agreement. We will refund you via the means of payment you used originally to place the order, unless you expressly state otherwise. Under no circumstances will you be charged for this refund. We may refuse to refund you until we have received the goods back or until you have provided evidence that you have dispatched the goods to us, whichever happens first. You must dispatch, or physically return the goods to us, immediately, at the latest within 14 days of notifying us of the cancellation of this contract. You shall bear the direct costs of returning the goods if the price of the item to be returned does not exceed EUR 40 or if, in the case of a higher price of the item, you have not yet paid the total amount or a contractually agreed partial payment at the time of cancellation. Otherwise, the return is free of charge. The cost of shipping is estimated not to exceed 13.99 EUR. Items that cannot be returned in parcels will be collected by a delivery service. You are liable only for diminished value of the goods resulting from the handling, aside from what is necessary to establish the nature, characteristics and functioning of the goods.