Great Chair, but the Customer Service Lacks
von NatalieI bought a real leather Hero Chair and was very excited when it arrived - packaging was great, and the chair itself seemed to be made of quality material. Unfortunately, while assembling the chair I noticed there was a cut in the real leather along the seam at the back of the backrest. I contacted customer service about an exchange ( I really do like the chair) or sending a new backrest, and they aren't too eager to help make it right. They stated the only option is to return the chair entirely.